Cancellation Policy

Public and One-to-One Seminars

Once you have received confirmation of your place on the seminar you will be liable for the whole fee unless we receive notification of cancellation with 4 days (7 days for One-to-One seminars).

(Vitality Health members are fully subsidised to attend a seminar and are required to adhere to our cancellation policy. In the event that they do not – we will charge an administration fee of £50 should they wish to rebook.)

For bookings cancelled 4 days (7 days for One-to-One seminars) or more before a seminar date, the full seminar fee will be refunded or transferred to another date.

No refund will be made for bookings cancelled less than 4 days before the seminar (7 days for One-to-One seminars), except in exceptional circumstances and then only at the discretion of the Center Management. Promotional vouchers will always be invalidated.

However, we may consider transferring the fee to another seminar.

If you arrive more than 30 minutes late for your appointment, you will be refused entry. Your fee will not be refunded but an alternative seminar date may be offered at the discretion of the Center Management.

In the unlikely event that you will require a back-up seminar, please be aware that cancelling or re-arranging your appointment will invalidate the Money-back Guarantee (regardless of notice given).

Corporate Seminars

Two weeks notice is required to cancel or postpone a worksite seminar otherwise the full fee applies.

There is a minimum number of 10 people per seminar and the booking is confirmed only on full payment of the fee.

If fewer than 10 people attend the seminar, the minimum fee still applies. If more people attend the seminar than anticipated, the company is committed to pay for each additional attendee within 30 days of the seminar taking place.

By engaging our services it is considered that you agree to our terms and conditions.

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